Terms of service

Last updated: 29 August 2026

OVERVIEW

Welcome to CUTELLE.

Throughout these Terms, the terms “CUTELLE”, “we”, “us”, and “our” refer to CUTELLE, which operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Terms & Conditions, and any other policies expressly incorporated by reference, describe the terms under which you may access and use our Services.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and the applicable policies available on our website.

If you do not agree with these Terms, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you have reached the age of majority in your country, state, or province of residence, or that you have obtained the necessary consent to allow any minor under your responsibility to use the Services.

To access certain features of our Services or place an order, you may be required to provide information such as your name, email address, billing address, shipping address, and payment details.

You agree that all information you provide is accurate, complete, and kept up to date. Providing false or misleading information may result in the cancellation of your order or suspension of your account where appropriate.

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

You may not transfer, sell, assign, or otherwise permit another person to use your account without our prior authorisation.

SECTION 2 – PRODUCTS

We make every reasonable effort to display our products and related information as accurately as possible.

However, actual product colours, textures, packaging, labels, and appearance may vary slightly depending on your device, screen settings, lighting conditions, or manufacturer updates.

Manufacturers may occasionally update packaging, ingredients, labels, or product presentation without prior notice.

We continually review our product catalogue and reserve the right to modify product descriptions, specifications, availability, or pricing where reasonably necessary.

We may discontinue products or reasonably limit purchase quantities, including where necessary to prevent fraud, unauthorised resale, inventory shortages, or other operational issues.

Customers should review the relevant product information, ingredient list, and manufacturer's instructions before purchasing or using a product.

SECTION 3 – ORDERS

Submitting an order through our website constitutes an offer to purchase the selected products.

Your order is considered accepted once payment has been successfully authorised and you receive an order confirmation from CUTELLE.

In certain circumstances, we may be unable to accept or fulfil an order, including but not limited to:

Product unavailability;
Incorrect pricing or product information;
Payment failure;
Suspected fraudulent or unauthorised activity;
Shipping restrictions;
Other circumstances that reasonably prevent us from fulfilling the order.

If we are unable to accept or fulfil your order after payment has been received, any applicable payment will be refunded using your original payment method.

Please review your order carefully before completing your purchase.

If you need to request a change or cancellation, please contact our Customer Support team as soon as possible. While we will make reasonable efforts to accommodate your request, changes or cancellations cannot be guaranteed once order processing or fulfilment has begun.

Nothing in this section affects any statutory cancellation or withdrawal rights available under applicable consumer protection laws, including those applicable within the United Kingdom, European Union, and other relevant jurisdictions.

Returns, refunds, and eligible cancellations are governed by our Return & Refund Policy.

By placing an order, you confirm that the products are purchased for personal use and not for unauthorised commercial resale, distribution, or export.

SECTION 4 – PRICES AND BILLING

Prices displayed on our website may change from time to time.

The price applicable to your purchase will be the price displayed during checkout and confirmed as part of your order, except where an obvious pricing error has occurred and applicable law permits correction.

Any applicable shipping charges, taxes, duties, or other charges will be displayed or communicated during checkout where applicable.

Additional import charges may apply depending on the destination and applicable law.

Promotional offers, discounts, and special campaigns may be subject to separate terms and conditions. In the event of an inconsistency, the terms applicable to the specific promotion will prevail where permitted by law.

You agree to provide accurate, complete, and current billing, payment, and shipping information for every purchase.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

You authorise the applicable payment provider to process the amount associated with your order, including applicable shipping charges and taxes displayed during checkout.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates and are not guaranteed arrival dates.

While we make every reasonable effort to process and deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including customs procedures, courier operations, weather conditions, public holidays, or other unforeseen events.

CUTELLE cannot guarantee against delays caused by third-party shipping carriers, customs authorities, or circumstances outside our reasonable control.

Nothing in this section affects your statutory consumer rights regarding delivery.

Risk of loss or damage passes to the customer upon successful delivery of the order to the delivery address provided during checkout, except where otherwise required by applicable consumer protection law.

For additional information regarding processing, shipping, tracking, and delivery, please refer to our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

The CUTELLE name, logo, branding, original written content, website elements created specifically for CUTELLE, and other intellectual property owned by or licensed to CUTELLE are protected under applicable intellectual property laws.

The Services are provided for your personal, non-commercial use.

You may not copy, reproduce, distribute, modify, publish, transmit, display, create derivative works from, or otherwise commercially exploit intellectual property belonging to CUTELLE without our prior written permission, except where permitted by applicable law.

Product imagery, trademarks, product names, brand names, logos, and other third-party materials displayed through our Services remain the property of their respective owners where applicable.

Nothing contained in these Terms grants you ownership rights or a licence to use intellectual property belonging to CUTELLE, Shopify, a product manufacturer, brand, or any other third party.

The use or display of third-party trademarks or brand names does not transfer ownership of those rights to CUTELLE.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

From time to time, we may provide access to tools, services, or features supplied by third-party providers.

These tools are provided for convenience and may operate independently of CUTELLE.

Unless otherwise required by applicable law, third-party tools may be provided on an “as available” basis and may be subject to the terms, conditions, and privacy policies of their respective providers.

Your use of third-party tools is subject to any applicable terms established by those providers.

We may introduce additional features, services, or tools in the future. Unless otherwise stated, such features will also be governed by these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites, applications, services, or resources that are not owned or controlled by CUTELLE.

These links may be provided for convenience and do not necessarily constitute endorsement or approval of the third party or its content.

If you choose to access a third-party website or service, your use of that service may be governed by its own terms and privacy policies.

To the extent permitted by applicable law, CUTELLE is not responsible for the content, availability, security, or practices of independent third-party websites.

Nothing in this section excludes any responsibility that cannot legally be excluded under applicable consumer law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

CUTELLE is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

Purchases made through this website are transactions between you and CUTELLE.

Shopify provides the technology infrastructure supporting our online store but is not the seller of products offered by CUTELLE.

CUTELLE remains responsible for its products, pricing, order fulfilment, customer support, returns, refunds, and other obligations arising from sales made through our store.

Your use of certain Shopify functionality may also be subject to Shopify's applicable terms and privacy practices.

Nothing in this section limits any rights you may have under applicable law.

SECTION 10 – PRIVACY

Your privacy is important to us.

The collection, use, storage, disclosure, and protection of personal information through our Services are governed by our Privacy Policy and applicable data protection requirements.

Because our store is hosted by Shopify, certain personal information may be processed by Shopify where necessary to operate, secure, and provide the Services.

Depending on the services required to process and fulfil an order, personal information may also be processed by third-party service providers, including payment processors, shipping providers, and other operational service providers.

For further information about how personal information is collected, used, stored, shared, and protected, please refer to our Privacy Policy.

SECTION 11 – FEEDBACK AND USER CONTENT

We welcome comments, suggestions, reviews, and other feedback regarding our Services.

By voluntarily submitting feedback, reviews, or other content to CUTELLE, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, translate, adapt, and distribute that content for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You confirm that:

You own or have the necessary rights to submit the content;
Your content does not infringe the rights of any third party;
Your content is accurate to the best of your knowledge;
Your content does not contain unlawful, defamatory, abusive, discriminatory, fraudulent, or misleading material.

We are under no obligation to publish, maintain, edit, or respond to submitted content.

We may remove or refuse content that we reasonably believe violates these Terms, applicable law, or the rights of another person.

You remain responsible for the content you submit and its accuracy.

Nothing in this section limits rights available under applicable consumer protection or data protection laws.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Despite our reasonable efforts, information available through our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, estimated delivery times, availability, or other information.

We reserve the right to correct such errors, inaccuracies, or omissions and update information where reasonably necessary.

If an error materially affects an order you have placed, we may contact you to provide the corrected information and, where appropriate, offer the option to proceed under the corrected terms or cancel the affected order for a refund.

Nothing in this section limits any statutory rights available under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms.

You agree not to use the Services to:

Violate applicable laws or regulations;
Infringe intellectual property or other legal rights;
Transmit fraudulent, unlawful, abusive, discriminatory, defamatory, or deliberately misleading content;
Harass, threaten, intimidate, or otherwise unlawfully harm another person;
Distribute spam, malicious software, or harmful technologies;
Fraudulently impersonate another person;
Interfere with the proper operation, security, or availability of the Services;
Attempt to gain unauthorised access to the Services or related systems;
Collect personal information without authorisation;
Reproduce, scrape, extract, resell, or commercially exploit protected portions of the Services without appropriate permission;
Use automated technologies in a manner that violates these Terms, applicable law, or imposes an unreasonable burden on our systems.

Where permitted by applicable law, we may restrict or suspend access where we reasonably believe these Terms have been materially violated.

SECTION 14 – USE OF AUTOMATED AGENTS

This section applies where automated software, bots, AI agents, crawlers, or similar technologies (“Agents”) access or interact with the Services.

Agents must:

Comply with applicable laws and these Terms;
Accurately identify automated activity where technically appropriate;
Not intentionally misrepresent automated activity as human interaction;
Not bypass CAPTCHAs, security measures, access restrictions, or other technical protections;
Not interfere with the normal operation, performance, or security of the Services;
Comply with reasonable technical restrictions implemented by CUTELLE or Shopify regarding automated access.

CUTELLE may reasonably restrict, suspend, or block automated access where necessary to protect the security, integrity, performance, or availability of the Services.

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been materially breached, fraudulent activity is reasonably suspected, payment obligations remain outstanding, or continued access may compromise the security or operation of the Services.

Termination will not affect rights or obligations that arose before the effective date of termination.

The following provisions shall survive termination where applicable:

Intellectual Property;
Feedback and User Content;
Disclaimer of Warranties;
Limitation of Liability;
Indemnification;
Privacy;
Governing Law;
Any provision which, by its nature, is intended to survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information made available through our Services is provided for general informational purposes.

While we make reasonable efforts to ensure that product descriptions, images, pricing, and other information are accurate, information may occasionally require correction or updating.

To the fullest extent permitted by applicable law, the website and related Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits statutory rights, legal guarantees, or consumer protections that cannot lawfully be excluded.

We do not guarantee that the website or Services will always operate without interruption, delay, or technical error.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits statutory consumer rights relating to products that are faulty, unsafe, damaged, not as described, or otherwise fail to meet applicable legal requirements.

To the fullest extent permitted by applicable law, CUTELLE and its applicable service providers shall not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify CUTELLE against reasonable claims, losses, liabilities, damages, and legal costs arising directly from:

A material breach of these Terms by you;
Your unlawful use of the Services;
Your infringement of the legal rights of a third party.

This obligation applies only to the extent permitted by applicable law.

Where appropriate, CUTELLE will provide reasonable notice of a relevant claim and an opportunity to cooperate in its resolution.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or limited to the minimum extent necessary or, where required, severed from these Terms.

The remaining provisions shall continue in full force and effect.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms on one or more occasions does not constitute a waiver of our right to enforce that provision or another provision in the future.

These Terms of Service, together with our Terms & Conditions, Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and CUTELLE regarding your use of the Services.

Nothing in this section limits contractual or statutory rights that cannot legally be excluded.

Any ambiguity shall be interpreted fairly and in accordance with applicable law.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.

CUTELLE may assign or transfer its rights or obligations where reasonably necessary, including in connection with a business reorganisation, merger, acquisition, or transfer of assets.

Any such transfer will not affect statutory consumer rights.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be interpreted in accordance with the laws applicable to the jurisdiction in which CUTELLE is legally established and the relevant transaction.

If you are purchasing or using the Services as a consumer, nothing in these Terms deprives you of mandatory consumer protection rights that may apply under the laws of your country of residence.

This includes applicable mandatory protections available to consumers within the United Kingdom, European Union, or other relevant jurisdictions.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, Services, policies, technologies, or applicable legal requirements.

The latest version of these Terms will be made available on this page together with the date of the most recent update.

Where required by applicable law, we will provide appropriate notice of material changes.

Changes to these Terms will not retrospectively remove statutory or contractual rights that have already arisen from an existing order.

Your continued use of the Services after updated Terms become effective may constitute acceptance of those changes where permitted by applicable law.