Privacy policy

Last updated: 29 August 2026

CUTELLE operates this online store and website, including the related information, content, features, tools, products and services offered through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our Services.

This Privacy Policy explains how CUTELLE collects, uses, processes, discloses and protects personal information when you visit our website, use our Services, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with CUTELLE.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Name;

  • Email address;

  • Billing address;

  • Shipping address;

  • Telephone number, where provided for order or delivery purposes.

Order & Transaction Information

This may include:

  • Products viewed or purchased;

  • Shopping cart activity;

  • Order history;

  • Returns, refunds or cancellations;

  • Shipping and fulfilment information;

  • Payment status and transaction information.

Payment Information

Payment information may be collected and processed through the secure payment providers available through our Shopify checkout.

Depending on the payment method selected, this may include payment card information, payment confirmation, transaction details and related financial information.

CUTELLE does not request customers to provide full payment card details through email or Customer Support.

Account Information

If account functionality is available and you create an account, we may process information such as:

  • Account credentials;

  • Account preferences;

  • Saved information;

  • Settings associated with your account.

Communications

We may collect information you provide when communicating with CUTELLE, including Customer Support enquiries, requests, complaints, feedback and other correspondence.

Device & Technical Information

When you interact with our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device information;

  • Network information;

  • Device or online identifiers;

  • Information collected through cookies and similar technologies.

Usage Information

We may collect information about how you interact with our Services, including pages viewed, products viewed, browsing activity and other interactions with our website.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, communicate with us or otherwise provide information through our Services;

  • Automatically, when you browse or interact with our website, including through cookies and similar technologies;

  • From Shopify and our service providers, where they provide technology or services necessary to operate our store;

  • From other third parties, where permitted by applicable law and relevant to the operation, security, analytics or marketing of our Services.

3. How We Use Personal Information

Depending on your interaction with CUTELLE, we may use personal information for the following purposes.

Providing Our Services

We may use personal information to:

  • Process and manage orders;

  • Process payments;

  • Arrange fulfilment and shipping;

  • Provide tracking and order notifications;

  • Process eligible returns and refunds;

  • Maintain customer accounts;

  • Remember customer preferences;

  • Provide requested products and Services;

  • Improve the shopping experience.

Customer Support & Communication

We may use your information to:

  • Respond to enquiries;

  • Provide Customer Support;

  • Communicate regarding orders;

  • Resolve delivery or transaction issues;

  • Respond to requests, complaints or feedback;

  • Send important administrative or service-related communications.

Security & Fraud Prevention

We may process information where reasonably necessary to:

  • Protect our website and customers;

  • Detect and prevent fraudulent transactions;

  • Investigate suspicious or potentially unlawful activity;

  • Protect the security and integrity of our Services.

Marketing & Advertising

Where permitted by applicable law, we may use personal information to provide marketing or promotional communications and to personalise advertising or content.

Where consent is required, marketing communications will be sent only where the appropriate consent has been obtained.

You may unsubscribe from promotional email communications at any time using the unsubscribe option provided in those communications.

You may continue to receive non-promotional communications relating to your account, orders or Customer Support requests.

Legal & Regulatory Purposes

We may process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to valid legal requests;

  • Protect our legal rights;

  • Enforce applicable policies or agreements;

  • Establish, exercise or defend legal claims.

4. Legal Bases for Processing

Where the UK GDPR, EU GDPR or similar data protection legislation applies, we process personal information only where an appropriate legal basis is available.

Depending on the circumstances, this may include:

  • Contract — where processing is necessary to process your order, payment, delivery, return or another request connected with our contract with you;

  • Legal obligation — where processing is necessary to comply with applicable legal requirements;

  • Legitimate interests — where processing is reasonably necessary for legitimate business purposes, such as maintaining security, preventing fraud, improving our Services or operating our business, provided those interests are not overridden by your applicable rights;

  • Consent — where you have provided consent for a particular processing activity and consent is required by applicable law.

Where processing relies on your consent, you may withdraw that consent at any time, subject to applicable law.

5. How We Disclose Personal Information

We do not disclose personal information unnecessarily.

However, certain information may need to be shared with service providers and other parties where necessary to operate CUTELLE, process transactions and provide our Services.

This may include:

Shopify

Our store is powered by Shopify. Shopify processes certain personal information to provide, secure and improve the e-commerce services used by CUTELLE.

Payment Providers

Personal information may be processed by payment providers to authorise, process and secure transactions.

Fulfilment & Shipping Providers

Relevant order and delivery information may be provided to fulfilment providers, suppliers, logistics partners and shipping carriers where necessary to fulfil and deliver your order.

Technology & Operational Providers

We may use third-party providers for services such as website functionality, analytics, fraud prevention, data storage, Customer Support or other operational purposes.

Marketing & Advertising Providers

Where applicable and permitted by law, information may be processed by marketing or advertising providers to provide relevant communications, analytics or advertising services.

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to valid legal proceedings or requests, protect our legal rights, prevent fraud or protect the rights and safety of CUTELLE, our customers or others.

Business Transactions

Personal information may be disclosed as part of a legitimate business transaction, such as a merger, acquisition, restructuring or transfer of business assets, subject to applicable legal requirements.

Third-party providers may process personal information under their own privacy policies and applicable data protection obligations.

6. Relationship with Shopify

CUTELLE's online store is hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide, secure and improve its services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and relevant service providers, including in countries other than the country in which you reside.

Depending on the Shopify services and features enabled on our store, Shopify may process certain information for purposes described in its own applicable privacy policies.

For further information regarding Shopify's processing of consumer information and privacy controls, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, provide functionality, improve performance, prevent fraud and, where applicable, support analytics and advertising.

Some cookies are necessary for the operation and security of our Services.

Other cookies or tracking technologies may be subject to your consent depending on your location and applicable law.

Where required, you may manage your preferences through the privacy or cookie controls made available on our website.

You may also be able to control certain cookies through your browser settings. Disabling certain technologies may affect the functionality of parts of the Services.

8. Third-Party Websites & Links

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a website that is not controlled by CUTELLE, that third party's own privacy practices and terms will apply.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

CUTELLE is not responsible for the independent privacy or security practices of third-party websites or platforms, except where otherwise required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The appropriate retention period may depend on factors including:

  • Whether information is required to process or maintain an order;

  • Whether you maintain an account with us;

  • Customer Support requirements;

  • Fraud prevention and security;

  • Accounting, tax or other legal obligations;

  • Resolving disputes;

  • Establishing or defending legal claims;

  • Enforcing applicable agreements and policies.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

10. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Our store also uses the security infrastructure provided through Shopify and relevant service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We recommend that customers do not send sensitive payment information, passwords or other confidential information through unsecured communication channels or ordinary email.

11. International Data Transfers

Because CUTELLE uses Shopify and other service providers to operate internationally, personal information may be transferred, stored or processed outside the country in which you reside.

Where personal information protected by the UK GDPR or EU GDPR is transferred internationally, applicable safeguards or recognised transfer mechanisms will be used where required by law.

These may include adequacy decisions, Standard Contractual Clauses or other legally recognised safeguards, as applicable.

12. Your Privacy Rights

Depending on where you live and subject to applicable legal requirements and exceptions, you may have rights regarding your personal information.

These may include:

Right of Access

You may have the right to request information about the personal information we process about you and receive a copy of that information.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

In certain circumstances, you may request deletion of personal information.

Right to Restrict Processing

You may have the right to request that processing of your personal information be restricted in certain circumstances.

Right to Object

Where applicable, you may object to certain processing of your personal information, including certain processing based on legitimate interests or for direct marketing.

Right to Data Portability

In certain circumstances, you may have the right to receive personal information you provided in a structured, commonly used and machine-readable format or request its transfer where legally applicable.

Right to Withdraw Consent

Where we rely on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the communication.

You may continue to receive transactional or administrative communications relating to orders, accounts or Customer Support.

13. Exercising Your Rights

If you wish to exercise an applicable privacy right, please contact our Customer Support team using the contact information provided at the end of this Privacy Policy.

We may need to request information reasonably necessary to verify your identity before processing certain requests.

Where permitted by applicable law, an authorised representative may submit a request on your behalf. We may require evidence of that authorisation and may also need to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

14. UK & European Privacy Rights

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection legislation, including rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent where applicable.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your personal information has been processed unlawfully.

We encourage you to contact us first if you have concerns so that we have an opportunity to review and address your request.

15. Children's Privacy

Our Services are not directed to children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where such information should not have been collected, they may contact us to request appropriate action.

16. Automated & Personalised Services

Depending on the Shopify functionality and other technologies enabled on our store, information about interactions with our Services may be used to personalise certain aspects of the shopping experience, such as product recommendations, analytics or advertising.

Where applicable law requires consent or provides a right to object to this processing, appropriate privacy controls will be made available.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, privacy practices, service providers or applicable legal and regulatory requirements.

When this Privacy Policy is updated, we will revise the “Last updated” date displayed at the beginning of the policy.

Where required by applicable law, we will provide additional notice regarding material changes.

18. Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

CUTELLE

Email: support@cutelleshop.com