Terms & Conditions

Last updated: August 2026

Welcome to CUTELLE.

These Terms & Conditions apply to purchases made through the CUTELLE online store and should be read together with our Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy and other policies available on our website.

By placing an order with CUTELLE, you agree to these Terms & Conditions.

1. About CUTELLE

CUTELLE is an online skincare retailer offering a thoughtfully curated selection of skincare and beauty products.

Our online store is powered by Shopify.

For questions regarding your order, our products or these Terms & Conditions, please contact our Customer Support team using the contact details provided at the end of this page.

2. Products

We make every reasonable effort to ensure that product descriptions, photographs, ingredients, sizes, specifications and other information displayed on our website are accurate.

However, manufacturers may occasionally update product packaging, labels, ingredients or presentation without prior notice.

Colours and product appearance may also vary slightly depending on screen settings, lighting and device configuration.

Where manufacturer updates occur, minor differences in packaging do not necessarily indicate that the product itself is different.

We recommend reviewing the product description and ingredient list before purchasing, particularly if you have specific skincare requirements or sensitivities.

3. Product Availability

All products are subject to availability.

In rare circumstances, a product may become unavailable after an order has been submitted.

If we are unable to fulfil an item in your order, we will contact you and provide an appropriate solution, which may include cancellation of the affected item and a refund to the original payment method.

We reserve the right to discontinue products or reasonably limit purchase quantities where necessary.

4. Orders

When you submit an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation at the email address provided during checkout.

Please review your order information carefully and contact our Customer Support team as soon as possible if you notice an error.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

Product unavailability;
Incorrect pricing or product information;
Payment failure;
Suspected fraudulent or unauthorised activity;
Shipping restrictions;
Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.

Nothing in this section limits your statutory consumer rights.

5. Order Changes & Cancellations

We begin processing orders as soon as reasonably possible.

If you wish to change or cancel an order, please contact our Customer Support team promptly.

We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing or fulfilment has begun.

This does not affect any statutory cancellation or withdrawal rights available to you under applicable consumer law.

6. Prices

All prices displayed on the CUTELLE website are shown in the currency applicable to your shopping experience or selected market.

Prices may change from time to time, but changes will not normally affect orders that have already been accepted, except where an obvious pricing error has occurred and applicable law permits correction.

The price applicable to your purchase will be displayed during checkout before you complete your order.

Discounts, promotional codes and special offers may be subject to additional conditions.

7. Payments

Available payment methods are displayed securely during checkout and may vary depending on your location, currency, device and eligibility.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Payments are processed through the secure payment services connected to our Shopify checkout.

CUTELLE will never request your full payment card details through email or customer support.

8. Shipping

Orders are generally processed within 1–3 business days after payment confirmation.

Shipping methods, costs and estimated delivery times may vary according to destination and will be displayed or communicated where applicable.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier operations, customs procedures, public holidays, weather conditions or other unforeseen events.

For further information regarding shipping, tracking and delivery, please refer to our Shipping Policy.

9. Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your delivery address, please contact our Customer Support team immediately.

We may be able to correct the address if fulfilment has not yet begun. Once an order has been processed or dispatched, changes may no longer be possible.

Additional shipping charges may apply if an order needs to be resent because incorrect or incomplete delivery information was provided by the customer.

10. Separate Shipments

Depending on product availability and fulfilment arrangements, products within the same order may occasionally be dispatched separately.

As a result, you may receive more than one parcel for a single order.

Where available, tracking information will be provided for each applicable shipment.

11. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where such charges are not already included or collected during checkout, they may be payable by the customer in accordance with applicable local laws.

CUTELLE does not control charges imposed independently by customs or tax authorities.

12. Delivery Delays

We make reasonable efforts to ensure orders are processed and delivered within the estimated timeframe.

However, estimated delivery dates are not guaranteed.

If your order is significantly delayed or tracking information has not meaningfully updated for an extended period, please contact our Customer Support team.

We will review the available shipment information and assist with the appropriate next steps.

Nothing in this section limits any delivery rights available to consumers under applicable law.

13. Damaged, Defective, Incorrect or Missing Products

Please inspect your order after delivery.

If an item arrives damaged, defective or incorrect, or if an expected item appears to be missing, please contact our Customer Support team as soon as reasonably possible.

Please provide:

Your order number;
Clear photographs of the product where applicable;
Photographs of the outer and inner packaging where relevant;
A brief description of the issue.

We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy and your statutory consumer rights.

14. Returns

CUTELLE offers a 30-day return policy, subject to the eligibility requirements set out in our Return & Refund Policy.

For hygiene and safety reasons, skincare, cosmetic and personal care products that have been opened, used or tested may not be eligible for voluntary return, except where the product is damaged, defective, incorrect or where applicable law provides otherwise.

Please contact our Customer Support team before returning an item.

If your return is approved, we will provide the appropriate return instructions and return address where applicable.

Products should not be returned before receiving return instructions from us.

For complete conditions and exclusions, please refer to our Return & Refund Policy.

15. UK Consumer Cancellation Rights

If you are a consumer purchasing online in the United Kingdom, you may have a statutory right to cancel eligible distance purchases within 14 days of receiving the goods, without providing a reason.

After notifying us of your decision to cancel, applicable return and refund procedures will be handled in accordance with UK consumer law.

Certain products may be excluded from cancellation rights where an applicable legal exception applies.

Your statutory rights, including rights relating to faulty, damaged or misdescribed goods, are not affected by CUTELLE's voluntary return policy.

16. European Union Consumer Rights

Consumers located within the European Union may have statutory withdrawal and consumer protection rights under applicable EU and national legislation.

Where applicable, these statutory rights apply independently of any additional return period voluntarily offered by CUTELLE.

Nothing in these Terms & Conditions is intended to restrict rights that cannot legally be excluded or limited.

17. Refunds

Where a refund is approved under our Return & Refund Policy, it will be issued to the original payment method.

Our current policy provides for approved refunds to be issued within 10 business days, although your bank or payment provider may require additional time before the funds appear in your account.

Where applicable law provides different or additional refund rights or deadlines, those legal requirements will apply.

18. Product Use & Skincare Information

Product descriptions, ingredient information, skincare guidance and other content available through CUTELLE are provided for general informational purposes.

Skincare results and product suitability can vary between individuals.

Customers should review product ingredients and usage instructions before use and follow the manufacturer's directions.

Information available through CUTELLE is not intended to replace professional medical or dermatological advice.

19. Intellectual Property

Unless otherwise stated, the CUTELLE name, branding, website design, original written content and other materials created specifically for CUTELLE are owned by or licensed to CUTELLE and are protected by applicable intellectual property laws.

Third-party trademarks, product names, brand names, logos and other intellectual property displayed on our website remain the property of their respective owners.

Nothing on our website grants permission to reproduce or commercially exploit protected content without the appropriate permission.

20. Website Availability & Accuracy

We make reasonable efforts to maintain the accuracy, security and availability of our website.

However, we cannot guarantee that the website will always operate without interruptions, technical errors or temporary unavailability.

We may correct errors, update information or make reasonable changes to the website where necessary.

If an error materially affects an order you have placed, we will take reasonable steps to inform you and provide an appropriate solution.

21. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors, shipping providers, analytics services and technology providers.

These services may be governed by their own terms and privacy policies.

CUTELLE's online store is powered by Shopify; however, purchases made through the CUTELLE store are transactions between the customer and CUTELLE.

22. Privacy

We take the protection of personal information seriously.

Information collected through our website is processed in accordance with our Privacy Policy and applicable data protection requirements.

Our store is hosted by Shopify, and certain information may be processed by Shopify and other service providers where necessary to operate our store, process transactions and fulfil orders.

Please refer to our Privacy Policy for further information.

23. Acceptable Use

You may not use the CUTELLE website for unlawful, fraudulent, abusive or malicious purposes.

You must not attempt to:

Gain unauthorised access to our website or systems;
Introduce viruses, malware or other harmful technologies;
Interfere with website security or functionality;
Fraudulently impersonate another person;
Collect personal information without authorisation;
Reproduce or commercially exploit protected CUTELLE content without permission.

We may reasonably restrict access where necessary to protect our customers, website or services.

24. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms excludes your statutory rights relating to products that are faulty, unsafe, damaged, not as described or otherwise fail to meet applicable legal requirements.

To the fullest extent permitted by applicable law, CUTELLE shall not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, policies or applicable legal requirements.

The most current version will be available on this page.

Material changes will be communicated where required by applicable law.

Changes will not retrospectively remove statutory or contractual rights that have already arisen from an existing order.

26. Governing Law & Consumer Rights

These Terms shall be interpreted in accordance with the laws applicable to CUTELLE's legal establishment and the relevant transaction.

If you are purchasing as a consumer, nothing in these Terms deprives you of mandatory consumer protections available under the laws applicable to you.

If any provision of these Terms is found to be unlawful or unenforceable, it will be interpreted or limited to the minimum extent necessary while the remaining provisions continue to apply.